Leisure tours (for TOs)

Booking conditions
The booking should be confirmed 21 days before the arrival date.

Payment conditions
Payment can be done via bank transfer or by credit card (Visa, Visa Electron, Maestro, Master Card).  Payments should be done 100% in advance 15 days prior to arrival day, based on the invoice from the Tour Operator.

Cancellation conditions
Until 15 days prior to the first scheduled arrival date, the whole, or part thereof, of the contracted reservations may be cancelled without penalty.
Between 14 and 8 days prior to the first scheduled arrival date, 30% from the tour package price should be paid as cancellation fee.
Between 7 and 5 days prior to the first scheduled arrival date, 50% from the tour package price should be paid as cancellation fee.
Less than 5 days prior to the first scheduled arrival date, any cancellation will be subject to a penalty to 100% from the tour’s price.
In case of special conditions determined by local services (hotel, air tickets, etc.), these conditions will be established for the tour.

Force Majeure
In case of Force Majeure or pandemic situation, the Tour Operator has the right to cancel the tour in accordance with the provisions of legislation of the Republic of Moldova. Force Majeure cases shall be notified in written form and proved with documents.
No penalties are applied in case of Force Majeure conditions.
If the payment was done before the Force Majeure was established in the country, the Tour Operator will refund 90% of the tour price that was paid.

Leisure tours (private groups, self-guided / OTA / guaranteed departure tours)

Booking conditions
The booking should be confirmed 10 days before the arrival date.

Payment conditions
Payment can be done via bank transfer or by credit card (Visa, Visa Electron, Maestro, Master Card). Payments should be done 100% in advance 7 days prior to arrival day, after receiving the invoice from the Tour Operator.

Cancellation conditions
Until 7 days prior to the first scheduled arrival date, the whole, or part thereof, of the contracted reservations may be cancelled without penalty.
Between 7 and 5 days prior to the first scheduled arrival date, 30% from the tour package price should be paid as cancellation fee.
Between 4 and 3 days prior to the first scheduled arrival date, 50% from the tour package price should be paid as cancellation fee.
Less than 3 days prior to the first scheduled arrival date, any cancellation will be subject to a penalty to 100% from the tour’s price.

Force Majeure
In case of Force Majeure or pandemic situation, the Tour Operator has the right to cancel the tour in accordance with the provisions of legislation of the Republic of Moldova. Force Majeure cases shall be notified in written form and proved with documents.
No penalties are applied in case of Force Majeure conditions.
If the payment was done before the Force Majeure was established in country, the Tour Operator will refund 90% of the tour price that was paid.

Gift Certificate / 1 day excursions

Booking conditions
The booking of the activity / tour included in the gift certificate will be done by the person that received it as a gift at least 10 days before the activity day.
The gift certificate can be used within 12 months after the date this certificate was issued.
The activity/tour should be confirmed 10 days before the excursion date, but not later than 12 months after the gift certificate was paid.

Payment conditions
Payment can be done via bank transfer, by credit card (Visa, Visa Electron, Maestro, Master Card) or cash at the company’s office.  Payments should be done in advance or on the same day when the gift certificate is issued.

Cancellation conditions
The activity/tour can be cancelled or the date can be changed, within 7 days before the tour date reservation without penalty. In case of cancellation of less than 7 days before the tour date, the gift certificate expires or loses its validity and the activity will be not provided.

Other conditions
The Tour Operator has the right to nullify the gift certificate if it is not used within 12 months after it was issued.

Early Booking Tours for 2021

Booking conditions
The booking of the tour should be confirmed until 90 days before the date of the chosen tour in 2021, and it can be confirmed with an open date.
The dates for the tour can be determined 21 days before the chosen arrival date. The chosen date can be not earlier than 90 days after confirmation.
In case of choosing the date earlier than 90 days after confirmation, 10% discount will not be applied.

Payment conditions
Payment can be done via bank transfer or by credit card (Visa, Visa Electron, Maestro, Master Card). Payments should be done 100% in advance until 90 days before the arrival date, based on the invoice from the Tour Operator.

Cancellation conditions
Until 10 days prior to the first scheduled arrival date, the whole, or part thereof, of the contracted reservations may be cancelled with 90% refund from the tour price.
Between 10 and 5 days prior to the first scheduled arrival date, 50% from the tour package price should be paid as cancellation fee.
Less than 5 days prior to the first scheduled arrival date, any cancellation will be subject to a penalty to 100% from the tour’s price.

Force Majeure
In case of Force Majeure or pandemic situation, the Tour Operator has the right to cancel the tour in accordance with the provisions of legislation of the Republic of Moldova. Force Majeure cases shall be notified in written form and proved with documents.
No penalties are applied in case of Force Majeure conditions.
If the payment was done before the Force Majeure was established in country, the Tour Operator will refund 90% of the tour price that was paid.